At tongwd, we believe that entertainment is the only reason to play. Our responsible gaming programme gives every Member the tools, information, and support needed to keep gambling a positive experience — and to step back whenever it stops being one.
Every tongwd Member has immediate access to the following responsible gaming tools via their account dashboard. No waiting period, no fees — just direct control over your play.
Voluntarily lock yourself out of the tongwd platform for a chosen period — 1 month, 3 months, 6 months, 1 year, or permanently. Self-exclusion takes effect immediately upon activation and cannot be lifted before the selected end date under any circumstances. All pending withdrawals are processed to your registered payment account (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, or ShopeePay) during the exclusion period.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is in place, it cannot be increased for 7 days after the change request — this cooling-off period ensures that limit increases are deliberate rather than impulsive. Limit reductions take effect immediately. Limits are denominated in Indonesian Rupiah (IDR) and apply across all payment channels including BCA, BRI, OVO, and DANA.
Define the maximum amount of time you can spend on the tongwd platform in a single session. Once your session limit is reached, you will be automatically logged out. A notification is sent 10 minutes before your limit expires so you are never caught off guard. Session limits reset at midnight WIB (Western Indonesia Time, UTC+7).
Need a short break without committing to a full self-exclusion? A time-out suspends your account for 24 hours, 48 hours, 1 week, or up to 6 weeks. During a time-out, you cannot deposit, place wagers, or access any real-money features of the platform. Time-outs are reversible only after the selected period has fully elapsed.
Cap your maximum net losses over a defined period — daily, weekly, or monthly. Once your loss limit is reached, your account is automatically restricted from further real-money wagering until the limit period resets. Loss limits apply across all product types including sports betting, casino games, togel (Indonesia's traditional numbers lottery) draws, and live dealer tables.
Not every player wants to receive promotional offers. You can opt out of all bonus communications, promotional emails, and in-platform offer notifications at any time via your account settings. Opting out of promotions does not affect your ability to play or withdraw — it simply removes marketing messages that some Members find encouraging of excessive play.
How to activate any tool: Log into your tongwd account and navigate to Account Settings → Responsible Gaming. All tools listed above are available there. If you are unable to locate the settings panel, contact our support team at [email protected] and an agent will assist you within minutes.
Problem gambling can develop gradually and is not always obvious at first — even to the person experiencing it. The following are recognised warning signs that gambling may have moved from entertainment to harm. If any of these apply to you or someone you know, please take action.
These warning signs are drawn from internationally recognised problem-gambling screening frameworks. tongwd does not diagnose gambling disorder — if you are concerned, please seek guidance from a qualified mental health professional.
Placing larger or more frequent bets in an attempt to recover money that has already been lost — rather than gambling for entertainment.
Using funds earmarked for rent, food, bills, or other living expenses — including transfers via BCA, BRI, BNI, or Mandiri — to fund gambling activity.
Repeatedly trying to cut back on gambling time or spending but finding yourself unable to do so, even when you genuinely intend to stop.
Hiding the frequency or scale of your gambling from family members, partners, or friends — or feeling a need to be secretive about your activity on platforms like tongwd.
Gambling to cope with stress, anxiety, depression, boredom, or difficult life events — rather than as a source of straightforward entertainment.
Missing work commitments, neglecting family or household responsibilities, or withdrawing from social activities in Indonesia or elsewhere because of time or money spent on gambling.
Answer these questions honestly. If you answer "yes" to two or more, we strongly encourage you to use our responsible gaming tools or speak with a support professional.
Take a moment to reflect on your gambling behaviour over the past 30 days.
Have you spent more money gambling than you originally planned to in a single session or over the past month?
Have you needed to gamble with increasing amounts of money to feel the same level of excitement or enjoyment?
Have you made repeated unsuccessful efforts to control, cut back, or stop gambling?
Have you felt restless, irritable, or anxious when you tried to reduce or stop gambling?
Have you gambled as a way of escaping problems or relieving feelings of stress, guilt, anxiety, or depression?
Have you borrowed money, sold possessions, or used credit to fund your gambling, including via BCA, BRI, or other Indonesian bank accounts?
Have you lied to family members, a partner, or friends about the extent of your gambling activity?
Has gambling caused significant problems in your work life, relationships, or financial situation?
Recognising that gambling may be causing harm is the most important first step. Whether the concern is financial, emotional, or relational, acknowledging it opens the door to meaningful change. You do not need to be at a crisis point to seek support.
Log into your tongwd account and navigate to Account Settings → Responsible Gaming. Activate a time-out, deposit limit, or self-exclusion right now — before placing another wager. These tools are available 24 hours a day and take effect instantly.
Reach out to our support team via live chat or email. Our agents are trained to handle responsible gaming conversations with complete discretion and without judgment. Native Indonesian-speaking agents are available at all times, including during Idul Fitri, Nyepi, and all other Indonesian public holidays.
Sharing your concerns with a trusted friend, family member, or colleague can provide both emotional relief and practical accountability. Problem gambling is not a moral failing — it is a recognised behavioural health concern, and support from those around you makes a real difference.
If gambling has significantly impacted your finances, relationships, or mental health, we strongly recommend consulting a qualified mental health professional or counsellor with experience in behavioural addictions. Professional support, combined with account-level controls, provides the strongest foundation for recovery.
Our dedicated responsible gaming team is available around the clock. All conversations are handled confidentially by trained agents who speak native Indonesian and are familiar with the local social context of gambling-related concerns across cities including Jakarta, Surabaya, Bandung, Medan, and Bali.
If you wish to permanently close your tongwd account rather than use a time-limited self-exclusion, our team can process this request for you. Upon permanent closure:
All remaining account balance will be withdrawn to your registered payment method within 3–5 business days.
Your account will be flagged to prevent re-registration under the same identity documents.
Your personal data will be retained only for the minimum period required by our legal and regulatory obligations, as described in our Privacy Policy.
These are the standards we hold ourselves to — not as a regulatory checkbox, but as a genuine obligation to our Members and their families.
Every account undergoes mandatory age verification. No exceptions are made, regardless of deposit method or account history.
We do not send promotional offers to Members who have activated responsible gaming tools, placed themselves in time-out, or shown patterns consistent with problem gambling.
All tongwd support agents complete responsible gaming training before handling Member interactions. Escalation protocols are in place for high-risk cases.
Every responsible gaming control on the tongwd platform takes effect immediately upon activation — no delays, no cooling-off periods that work against the Member.
A note on game types: All tongwd products — including sports betting on BRI Liga 1 and Champions League fixtures, live casino tables, slot gacor (high-payout slot) games, and togel draws — carry an inherent risk of financial loss. Responsible gaming tools apply equally across all product categories. No game type is excluded from our player protection framework.
Review our full Terms & Conditions and Privacy Policy, or visit the FAQ for answers to common questions about account management, payments, and player protection at tongwd.